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celestial latitude 16, 2011 Mr. Paul L. Ervin P.O. cuff 2276 Rancho Cucamonga, CA 91729 909-331-5310 Mr. Gary Kelly death chair of the Board headsman Executive Officer SOUTHWEST AIRLINES P.O. Box 36611 2702 Love Field Drive Dallas, TX 75235 Mrs. Teresa Laraba precedential Vice chairman Customer Services SOUTHWEST AIRLINES P.O. Box 36611 HDQ 1PR Dallas, TX 75235 Re: line of achievement Attendant Kathy Sara Dear Sir/Madam: On December 10, 2011, I traveled on sou-west air hoses from Dallas to Los Angeles (see attached espouse of ticket). During my flight I attempted to use a drunkenness verifier to purchase a beverage. When I handed the verifier to Ms. Sara, she informed me in a loud rude right ness that Southwest Airlines no eagle-eyeder honored the drink coupon and said you heap and your coupons. Other passengers looked at me as if I had done something wrong and it was real embarrassing for me. I even had one person ask me was Ms. Sara having a bad mean solar day?

At that point, I asked for the coupon back and advised her that I still wanted the beverage and I would gladly yield for it. Ms. Sara did non return the coupon to me and she also took a very long time to bring me the beverage. It was very upsetting for me because I am not the type of person who has conflicts and if possible I avert any negative contact. I am not a! ccepted what caused Ms. Sara to lash out at me. I incur it was a racial attack with her argumentation you people and your coupons, what was meant by you people?, did she mean Southwest Airlines passengers or what was inferred by that statement? I overhear traveled on Southwest Airline for more years and up to this point I have neer had anything but good things to say about Southwest Airlines. I do not feel it is right to be verbally abused by someone who is obviously not a people person. I would like to...If you want to father a full essay, order it on our website: OrderCustomPaper.com

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