Business Communication Management

Question: Write letters on Business Communication? Answer: 1. Dear Customers, Thanks for the immense support provided by children and women who have been there in the success of Chinaberry. Our staffs have been educating and guiding you for the buying decisions. This openness has extended a level for satisfying families for more than 33 years now. At the very moment, Chinaberry is serving more than 3.5 million customers by providing the best products and gifting ideas. The customers are loyal to the company because of the services provided. For example, printing and mailing of catalogs have provided a great decisional support for your purchases. Printing of catalogs and mailing cost are raising the merchandise prices. The company has decided to save money by reducing the number of customers who receive the catalog. As an alternative policy, the company will send a catalog for three years to the people who have placed an order within a 12-month period. While, for other customers, only the holiday catalog will be sent in December. Co-operation with the new policy will be appreciated. Sincerely Chinaberry Inc. 2.The Merchandising Manager Nordstrom Inc Seattle Dear Robert Kilcline Thank you for your kind recommendation about opening a new store in Fashion Square Mall, an upscale department store on the north side. I appreciate the concern as you want to be competitive in the market despite high costs. There is abundant inventory to ensure a complete selection of sizes and colors. This is a trait that is put efforts for instilling and nurturing in all your employees. The no-questions-asked return policy is offered by you with abundant inventory. A harpist is employed to be on the main floor every day for 11 a.m. to 2 p.m. I appreciate your efforts for being customer-conscious. The alternative recommendation put up for having an over-sized dressing room is considered. I appreciate your thought to provide the customers with ease with a comfortable chair, garment rack, and adjustable three-sided mirrors. After checking with the facility planner of the new store, it was discovered that a certain amount of space is available for your store. The retail stores are quite expensive in this mall up to $18,500 and a lease of $225. To protect the high cost to consumers, we restrict the availability of mall space to you. Any space taken up by dressing room is at expenses of the public store areas. The mall is nearly 50 per cent more expensive than that of your other locations. Since the Nordstrom facility engineers are trying to make every inch of space count, it is advised to search for a new location but this mall. Alternative recommendations from you would be appreciated and taken into consideration. Ideas that would cut down some amount of cost that would benefit both the store and customers would be humbly appreciated. Sincerely, Rebecca Chavez Executive Vice President 3. Public Service Company of Arkansas 189 Blackwood Lane Little Rock, AR 72207 Dear Ms. Malcom Thank you for writing to us. It is extremely disheartening to know about the loss you have gone through. The ten pots of azaleas were ordered from Jackson Perkins on February 3 at $27.50 each exclusive of shipping. I appreciate your dedication to decorate the stage for the new hydroelectric plant. The shipping charges accounted to be $10.50. As the company committed, it was delivered to you in show condition. The azaleas were ready to burst into bloom within three days. In this case, it was guaranteed that the money would be refunded to you for the same. As reported by you, the plants arrived in healthy condition. The flowers were in the finals hours of flowering. I am sorry to hear an additional amount of $436 was paid by you for the florist plants substituting azaleas. The azaleas were planted only three days before dedication as a part of permanent landscaping. As a representative of Jackson Perkins, I regret informing you that a reimbursement of $150.50 cannot be provided to you. Jackson Perkins goes through a great amount of expense and uses only highest quality patented stock. The company packs each order in dampened sphagnum moss. On observing no changes in the display of the azaleas bought by us, an immediate refund would have been made by us. Evidently, the azaleas are now thriving where they were planted. With all due respect, I am sorry to inform you that the refund for the same cannot be made as the plants arrived in healthy condition on February 3. Also, the terms of the company state that an immediate refund would be made if it did not bloom within three days. The amount paid by you to a local florist was $150.50 more than what was paid to Jackson Perkins for stage decorations. Sincerely, Customer Service Representative Jackson Perkins Nurseries References Fawcett, S. (2002).Instant recommendation letter kit. Montreal: Final Draft Publications. Fawcett, S. (2004).Instant book writing kit. Montreal: Final Draft Publications. Fawcett, S. (2009).The self-bailout strategy. Montreal: Final Draft Publications. Krizan, A., Merrier, P., Logan, J., Williams, K. (2011).Business communication. Australia: South-Western Cengage Learning. Minden, C., Roth, K. (2011).How to write a letter. Ann Arbor, Mich.: Cherry Lake Pub. New, C., Quick, J. (2003).How to write a grant proposal. Hoboken, N.J.: John Wiley Sons.